Last updated: 4 April 2026
We want you to feel confident when shopping with Prana Pingala. This policy outlines when returns are accepted, how refunds are processed, and which items are not eligible.
1. Return Window
Return requests must be submitted within 7 days after the order is marked as delivered.
Requests made after this period may not be eligible for return or refund.
2. Eligibility for Returns
To qualify for a return, the item must be:
- Unused
- Unopened
- In original packaging
- In the same condition as delivered
3. Non-Returnable Items
Due to hygiene and product safety, the following items are not eligible for return:
- Opened skincare or body care products
- Used items
- Hygiene-sensitive products
- Items damaged after delivery due to misuse, improper storage, or normal wear
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Include your order number
- Attach clear photos of the product and packaging
After review, we will provide an appropriate resolution:
- Replacement
- Refund
- Store credit (if applicable)
5. Return Approval Process
All returns must be reviewed and approved before being processed.
Once approved, we will provide:
- Return instructions
- Pickup or shipping details (based on availability and location)
6. Refund Method
Approved refunds are issued to the original payment method used at checkout.
7. Refund Timeline
After the returned item is received and inspected:
- Refunds are processed within 5–10 business days
- Final timing depends on your bank or payment provider
8. Shipping Charges on Returns
- Original shipping charges are non-refundable
- Exception: If the return is due to a damaged, defective, or incorrect item sent by us
9. Contact for Returns
For return or refund support: