Last updated: 4 April 2026
At Prana Pingala, we respect your privacy and handle your personal information with care. This policy explains what we collect, how we use it, and how we help keep it secure when you shop with us.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Any information you share through contact forms or customer support messages
2. Payment Information
Payments on Prana Pingala are processed securely through Stripe. We do not store your full card number, CVV, or complete card details on our website or servers.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order updates and service-related communication
- Respond to your questions or support requests
- Improve our website, products, and customer experience
- Help prevent fraud or misuse of our services
4. Cookies
Our website may use cookies and similar tools to improve browsing, remember preferences, support checkout functionality, and understand how visitors use the site. You can manage cookies through your browser settings if you prefer.
5. Third-Party Services
To run our store smoothly, we may share limited necessary information with trusted third-party providers such as:
- Stripe for secure payment processing
- Shipping and logistics partners for order delivery
- Website and ecommerce tools that support store operations
6. Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. While no online system can guarantee absolute security, we work with trusted platforms and standard safeguards to help keep your data safe.
7. Your Choices
You may contact us if you want to update your personal information, ask a question about your data, or request help related to privacy. We will do our best to respond within a reasonable time.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or website changes. The latest version will always be posted on this page with the updated date shown above.
9. Contact
For privacy-related questions, please contact us at: hello@pranapingala.com